政府智能工具箱的未来

Report teamWorld Economic ForumCarl BjörkmanDirector, Head of InternationalOrganisations and Government AffairsMelita LeoussisProject Manager, InternationalRelations and Government AffairsArtemis PapoutsakisTeam Coordinator,International Organisationsand Government AffairsLisa VenturaResearch Analyst,Global Knowledge NetworksRigas HadzilacosResearch Analyst,Global Knowledge NetworksProduction teamWorld Economic ForumMichael HanleySenior Director, Communications,Digital Content and EditingFon Mathuros ChantanayingyongSenior Director, Head of Media,Media RelationsAnn BradyHead of Editing,Digital Content and EditingKamal KimaouiDirector, Head of Productionand Design, PublicationsOliver CannAssociate Director, Media RelationsNicolas SiegenthalerContent Producer,Information TechnologyAmelie WeinzierlMedia Relations Associate,Media RelationsAcknowledgementsGlobal KnowledgeNetworks teamWorld Economic ForumEspen Barth EideManaging Director and memberof the Managing BoardMartina LarkinHead of GlobalKnowledge Networks,Global Knowledge NetworksPeter BisanzAssociate Director,Head of Outreach,Global Knowledge NetworksDaniel BeaulieuAssociate Director,Global Knowledge NetworksStrategic Foresight teamWorld Economic ForumKristel van der ElstSenior Director,Head Strategic ForesightTrudi LangAssociate Director,Strategic ForesightDavid GleicherSenior Manager,Strategic ForesightKaitlyn Powles,Project Associate,Strategic ForesightMiddle East andNorth Africa teamWorld Economic ForumMiroslav DusekSenior Director,Middle East and North AfricaManal El MeligiCommunity Manager,Middle East and North Africa© World Economic Forum 2014 – All rights reserved.No part of this publication may be reproduced or transmitted in anyform or by any means, including photocopying and recording,or by any information storage and retrieval system.The views expressed are those of certain participants and do not necessarilyreflect the views of all participants or of the World Economic Forum.REF050514 Events teamWorld Economic ForumDenise BurnetSenior Director, Head of Events,Event ManagementDesignHuman After All(humanafterall.co.uk)Special thanks to Professor JosephS. Nye, Jr. for honouring our Councilwith his intellectual stewardship;our Vice-Chair, Diana Farrell, Directorof McKinsey & Company, and herteam member Kate Jackson; and theGovernment Summit, United ArabEmirates for their continuous supportand for co-sponsoring the Futureof Government Smart Toolbox.© Government Summit, United Arab EmiratesThe views and content expressed in this document are those of the author(authors) and do not necessarily reflect the views or the approach of the UAEGovernment and / or the organizer and supervisor of the Government Summit.All rights reserved. No part of this publication may be reproduced in any materialform (including photocopying or storing in any medium by electronic means) withoutthe written permission of the copyright holders. Application for the copyright holders’written permission to reproduce any part of this publication should be addressedto the publishers, Ministry of Cabinet Affairs, in accordance with the InternationalCopyright Act 1956 and the UAE Federal Law No.(7) of 2002 ConcerningCopyrights and Neighbouring Rights. Any person acting in contraventionof this will be liable to prosecution and claims for damages. Future of Government Smart Toolbox |02 PrefaceForewordExecutive SummaryChapter IThe Impact of Technology on TrustChapter IILeadership 2.0 –The Impact of Technology on LeadershipChapter IIIEnhancing Government Servicesfor Citizens in the Digital AgeChapter IVThe Role of Technologyin Political RepresentationChapter VThe Impact of InformationTechnology on Anti-corruptionChapter VIGovernance Solutions toOvercoming Stovepiping and SilosChapter VIIUsing Technology toHelp Civilians Affected by ConflictChapter VIIIThe Impact of ICTfor Government InnovationChapter IXScenarios on the Future of GovernmentScenariosEndnotesContributorsList of ParticipantsContents 1Eurobarometer, European Commission, Report number 56, Autumn 2001, http://www.ab.gov.tr/files/ardb/evt/1_avrupa_birligi/1_6_raporlar/1_4_eurobarometers/EUROBAROMETER_PUBLIC_OPINION_IN_THE_EUROPEAN_UNION._Report_Number_56.pdf2Joseph Stiglitz, “The Price of Inequality”, Project Syndicate, 5 June 2012, http://www.project-syndicate.org/commentary/the-price-of-inequality#p5roCC18ejYYcfL5.993Oxfam, Working for the few”, Oxfam Briefing Paper – summary, 20 January 2014, “http://www.oxfam.org/sites/www.oxfam.org/files/bp-working-for-few-political-capture-economic-inequality-200114-summ-en.pdfPrefaceThe Future of Government Smart Toolboxby the Global Agenda Council on the Futureof Government is released at a time whengovernment is endeavouring to deliveragainst a Herculean task: to do morewhile reforming, “leaning up” andstaying agile, all at the same time.The government toolbox presented in thisreport is called “smart”, alluding to the mix ofsoft and hard power elements that enhancegovernment perf