激发政府创新推动经济增长和发展

INDEX05INTRODUCTIONThe need for governmentinnovation in a changingworld06DRIVERS THAT DEMANDINNOVATION FROMGOVERNMENT10THREE WAYSGOVERNMENT CANINNOVATE TO SERVEPEOPLE BETTERBecome more competitiveglobally by raising localcompetitivenessHarness the skills,knowledge and energy ofthe peopleScale up existing resourcesand strengths14HOW TO SPURINNOVATION IN THEPUBLIC SECTORInnovating at scaleCreating a new market forinnovation 16APPENDIX: ADDITIONALCASE STUDIESSingapore: Attracting andretaining talent in the publicsectorDenmark: Mindlabs forrapid prototyping and userfeedback at early stages ofservice delivery and designUnited States: Challengegov. taps new sources ofideasUnited Arab Emirates: A starrating system to improveservice levels in the publicsector INTRODUCTIONTHE NEED FOR GOVERNMENT INNOVATION IN ACHANGING WORLDPeople around the world are demanding that their governments deliver more and spend less. As tax burdens rise,citizens ask why government agencies aren’t as responsive as organizations in the private sector, from Amazon toGoogle. Indeed, governments need to innovate to keep pace with rapid change, adjust to slow economic growth,attract industry and talent and drive economic growth. But they tend to move slowly; governments rarely face thecompetitive pressures that compel businesses and even social-sector organizations to innovate.Some visionary governments do recognize the need to innovate, however, and are moving quickly to meet theirpeople’s rising expectations in a changing world. The governments making the most progress are borrowingapproaches from innovative business start-ups, established companies that are innovative, and other governments.All are pioneers, since few if any public sector institutions have a long history of innovation. Not surprisingly, somegovernments’ attempts to innovate come up short. But regardless of where it is in its innovation journey – whetherit is just beginning to build capabilities or already rolling out innovative services – every government can learn andtake news steps toward a better future.In this brief report which was prepared for the World Government Summit 2017, we discuss the powerful trendsforcing governments to innovate; three ways they can respond to the pressure to do more with less; and how theycan spur innovation to drive economic growth and development, all illustrated with case examples. DRIVERS THAT DEMANDINNOVATION FROMGOVERNMENTGovernments around the world face a wide range of serious and pressing challenges that will require innovative re-sponses. A century ago, a much larger share of the world’s people worked in agriculture and saw their governmentsas remote and mostly irrelevant in day-to-day life. Few looked to central authorities for education, medical care orretirement incomes, for example, and few had contact with senior officials.Today, billions of people count on their governments from cradle to grave for transportation, electricity, water,food and drug safety and many other vital services. In our research, five drivers that demand innovation from gov-ernment stand out: access to technology and an increasingly connected world; rising expectations from citizensdemanding greater accountability; global competition for talent and brain drain; growing financial constraints aspopulations age and economic growth remains sluggish; and urbanization and changing resource landscapes thatare forcing governments to rethink traditional development and management models. Access totechnologyGlobalcompetitionExpectationsfrom citizensGrowing financialconstraintsIncreases inurbanizationand an increasinglyconnected worldfor talent and brain drainto participate in governmentand public decision-making, and expectationsof accountability from theirleadersputting pressure ongovernment to limit theirspending, raise taxes andchange their waysand changes in resourceslandscape, putting pressureon public infrastructure •Access to technology and an increasingly connected world.New technologies allow leaders to gather support– or lose it – faster than ever before. In his successful run for US president in 2016, Donald Trump connectedwith his more than 15 million Twitter followers almost every day, bypassing traditional gatekeepers in print andTV media. Turkish president Recep Erdoğan responded within hours to a coup attempt in July 2016 with a videochat on his iPhone. As the video went viral, leaders around the world condemned the coup, the Turkish peopletook to the streets and the rebellious soldiers surrendered. Around the world, the electoral battleground hasmoved to social media online forums and endless platforms invite citizens to openly comment and discuss thepolicies of their government and share their opinions.•Expectations from citizens to participate in government and public decision-making, and expectations ofaccountability from their leaders.Hundreds of millions of people now know what choice, convenience and effi-ciency look like, having patroni