在政府中拥抱创新

Global Trends 2019 FEBRUARY 2019 The Observatory of Public SectorInnovation collects and analysesexamples and shared experiences ofpublic sector innovationto providepractical advice to countries onhow to make innovation work. This document and any map included herein are without prejudice to the status of or sov-ereignty over any territory, to the delimitation of international frontiers and boundariesand to the name of any territory, city or area. ©This work is licensed under a Creative Commons Attribution– ShareAlike 3.0 IGO (CCBY-SA 3.0 IGO), with the exception of images, which are copyrighted as credited. CONTENTS HIGHLIGHTS Governments and their partners are undergoingtransformations to overcome unprecedentedchallenges and seize vast opportunities The world is in the midst of an unprecedented technological revolution that is transform-ing economies, governments and societies in complex and unpredictable ways. This process is fundamentally changing how people live, interact and work, which inevitably affects their relation-ship with government and requires a transformation in the design and delivery of public policies and services. Thevolume and complexity of challenges are growing rapidly, and governments are locked in a game of catch-up, withcitizen trust and business confidence in the balance. At the same time, in many ways the world has never beenbetter. Poverty and hunger rates are at an all-time low, countries are uniting in extraordinary ways to achieveglobal goals, people are living longer than ever, and education and literacy rates are at record highs. Governmentsare integral to these successes and will play a central role in achieving the goals of tomorrow, by building on whathas been accomplished and working to tackle emerging challenges. Governments at the edge of innovation arepioneers in this context, using fantastic, novel solutions to harness today’s opportunities for the collective good. A partnership to catalyse innovation The OECD Observatory for Public Sector Innovation (OPSI) serves as a global forum forpublic sector innovation, helping governments to understand, test and embed new waysof doing things through the application of fresh insights, knowledge, tools and connec-tions. For the third consecutive year,1OPSI and the United Arab Emirates (UAE) Moham-med Bin Rashid Centre for Government Innovation (MBRCGI), which serves to stimulateand enrich the culture of innovation within government, have partnered to conduct aglobal review on the ways in which governments and their partners are innovating, andthe steps they are taking to transform ad hoc and sporadic innovation into routine prac-tice integrated into systems worldwide. The purpose of this review, conducted as part ofthe Middle East and North Africa (MENA)-OECD Governance Programme, is to identifyhow governments respond to the enormous challenges of today’s complex world and tohighlight recent trends and examples in public sector innovation. Connect with OPSI Website:https://oecd-opsi.orgTwitter:@OPSIgovE-mail:opsi@oecd.orgNewsletter:https://oe.cd/opsinewsletter Connect with MBRCGI Website:https://mbrcgi.gov.aeTwitter:@mbrinnovationE-mail:info@mbrcgi.gov.ae As with previous editions, this review is published in conjunction with the World Gov-ernment Summit,2which brings together over 4 000 participants from more than 150countries to discuss innovative ways to solve the challenges facing humanity. One of the features of the event is Edge of Government,3a series of interactive exhibits that bring innovations to life.These exhibits include three of the case studies presented in this review, specifically: Carrot Rewards, FindingPlaces, and Recyclables as transportation fare. OPSI and the MBRCGI have spent much of the last year conducting research, holding a global Call for Innovationscrowdsourcing exercise to surface key innovation examples,4and meeting with innovation teams from around theworld. This work has fuelled the content of this report, which surfaces three key trends in public sector innovation,as discussed in the pages that follow. 1See https://oecd-opsi.org/projects/innovation-trends for information and reports related to the work conducted under this partnership in the previous two years.2See www.worldgovernmentsummit.org.3See https://edge.worldgovernmentsummit.org.4See https://oecd-opsi.org/call-for-innovations-2018. Tools and resources for innovators Over the last year, OPSI and the MBRCGI have placed increased emphasis on providingnot only useful research on innovation trends, but also practical tools, resources andmodels that public sector innovators can use to help achieve their goals. All of theseitems are discussed in depth in the Introduction section of this review. Case Study Platform OPSI has developed a new Case Study Platform where innovations can be collected and shared to help disseminategood ideas.5Any public sector innovator may submit innovations to the platform. Cases received f