政府服务、城市与技术协同发展的视角

The World Government Summit is a global platform dedicated toshaping the future of governments worldwide. Each year, the Summitsets the agenda for the next generation of governments with a focuson how they can harness innovation and technology to solve universalchallenges facing humanity.The World Government Summit is a knowledge exchange center at theintersection of government, futurism, technology, and innovation. Itfunctions as a thought leadership platform and networking hub forpolicymakers, experts and pioneers in human development.The Summit is a gateway to the future as it functions as the stage foranalysis of future trends, concerns, and opportunities facing humanity.It is also an arena to showcase innovations, best practice, and smartsolutions to inspire creativity to tackle these future challenges.AnsweringTomorrow’sQuestionsToday2 The UAE’s public is fortunate to have visionary leadership, willing to builda sustainable economy and foster the happiness of its citizens. In Vision2021, the government has set out ambitious targets that encompasspublic safety, an enhanced judiciary, a competitive knowledge economy,and improved education and healthcare.To achieve these goals, the country is willing to invest in sophisticatedtechnologies and infrastructure. The next challenge is to ensure that itspeople are adequately equipped to fully benefit from these technologies –and create trailblazing new ones.Such initiatives bring an abundance of opportunities, althoughorganizations should be braced to navigate potential threats. The world,and the UAE in particular, is on the brink of a digital revolution set toradically transform the way societies function. Rich pickings abound, andit is critical that public sector organizations lead the way by embracinginnovative ways of interacting with their citizens.This paper explores a gamut of topics of crucial importance to the UAE’spublic sector, from the introduction of VAT, to the debate surrounding theinflux of innovative technologies: smart cities, the Internet of Things,intelligent automation, autonomous vehicles and potential cyber threat.It postulates options to manage the uncertainties inherent in a largelyrevolving workforce by investing in the development of local talent. TheUAE’s approach to governance, control frameworks and accountability isalso examined.In light of the numerous public sector programs in place, KPMG’s subjectmatter experts have shared incisive insights on ways to embrace theopportunities that lie ahead.On behalf of KPMG Lower Gulf, we look forward to delving deeper intothese themes with you as we witness this evolution, and embark on aquest of mutual learning and discovery.Foreword IndexForewordExecutive SummaryGovernment servicesCity servicesTechnologyCreating the government of the future: Vision 2021 and beyondMeasuring the value of a city’s servicesBuilding the world’s most advanced citiesImplementing control frameworks and accountabilityPrioritizing smart innovationsHarnessing the power of data analyticsIntelligent automation: How the public sector gets its smartsEstablishing robust cyber securityGearing up for autonomous vehiclesThe imperative to increase employee productivity and performanceDetermining the impact of VAT 481036541448607086941826 Faced with a rapidly shifting digital landscape, thepublic sector is taking bold strides into new avenuessuch as adopting blockchain, using intelligentautomation and leveraging the Internet of Things ascatalysts. Vision 2021 is a forward-looking agendafor the integration of technology into city planning,as the UAE seeks to advance operations and services.The country’s metropolises rank favorably in termsof smart city initiatives, and are taking enthusiasticadvantage of the wealth of readily accessible data andanalytics.The UAE is already the most ‘prosperous’ countryin the Gulf, according to the 2018 Prosperity Indexreleased in November 2018 . It joins the world’s topten nations in the health parameter, and has moved upthe rankings in safety and security, social capital andbusiness environment, compared to 2017. The UAE’sCabinet also launched the 2071 Centennial project inthe same month, which focuses on seven nationalstrategies: artificial intelligent (AI), food security,Spending on smart cities in the Middle East and Africaregion is forecast to double from USD 1.3 billion toUSD 2.7 billion in the next four years. Dubai and AbuDhabi are on track to becoming smart cities in the nearfuture. A host of inventive applications and programslinked to government services have already beenintroduced. One of these, UAE Pass, allows citizens toaccess a large number of government services, jobsand entities.A strategic implementation roadmap is essential toform the basis of planning these cities’ development.The Municipal Reference Model could be a suitabletool to achieve this purpose: it can help cityadministrators generate an overview of services,understand how they are interlinked and determinewher