颠覆时代的政府服务：全球趋势对政府服务的影响

The World Government Summit is a global platform dedicated toshaping the future of governments worldwide. Each year, the Summitsets the agenda for the next generation of governments with a focuson how they can harness innovation and technology to solve universalchallenges facing humanity.The World Government Summit is a knowledge exchange center at theintersection of government, futurism, technology, and innovation. Itfunctions as a thought leadership platform and networking hub forpolicymakers, experts and pioneers in human development.The Summit is a gateway to the future as it functions as the stage foranalysis of future trends, concerns, and opportunities facing humanity.It is also an arena to showcase innovations, best practice, and smartsolutions to inspire creativity to tackle these future challenges.To Inspireand EnableThe Next Generationof GovernmentsWorld Government Summit For the past two years, the world has been living through more disruptions – economic,technological, political, and societal – than over the whole previous decade. Rather thanone single meta-event shaking the stability of the world as we know it, humanity facesa whole series of phenomena, each having substantial influence on our societies. Someof these phenomena are man-made, resulting from policy choices and clashes betweenindividual worldviews, while others, like climate change or COVID-19, are externalconstraints outside of our direct control. But all of them impact humanity as a whole.Governments have the responsibility to ensure sustainable development and stability fortheir citizens in face of external and internal constraints. In the age of disruption, theymust find new and better ways to respond to all types of challenges. One of the sectorsthat is highly affected by such disruptions and challenges, and always surrounded byhigh citizens’ expectations for speedy evolution and development, is the governmentservices sector. Government services include all the processes, tools and people strivingto provide citizens, residents and visitors of a country with value, protection and supportthroughout their life journey. From guest workers to billionaire entrepreneurs, from localbakeries to international corporations, governments must reassure their audiences: theyare ready to face every challenge.But this new, rapidly changing world, also brings many exciting opportunities. New tech-nologies, new trends in economy and global society provide great inspiration to govern-ments. They invite to explore new ways to deliver better services, and do it faster, withmore feedback, and in a more secure way.This white paper, initiated and led by the “Emirates Government Service Excellence Pro-gram” of the United Arab Emirates, presents a glance at the world’s most impactfuldynamics in the domains of technology, economy, and global societal changes. It alsoconnects these trends with government services and explores how the world’s smartestgovernments may take advantage of the rapidly evolving international environment tobecome tomorrow’s leaders.Quite obviously, the list of trends is not exhaustive, and the ideas presented are not abso-lute. The aim of this white paper is rather to unite under one cover the thinking of manyexperts over the last few months, and suggest an alternative view at the world’s mostinteresting dynamics.Government ServicesIn the Age ofDisruption2World Government Summit Table of ContentsSection 1: Key technology trendsExpert interview: Taavi RõivasSection 2: Key economy trendsSection 3: Global societal trendsExpert interview: Glenn KimThe MetaverseGreen economyReconnected worldVirtual influencersBlockchain and new transactions technologyPolarizationWeb3InflationMigrations 0620223836082440122844163248 Key TechnologyTrendsSection 1THE METAVERSE:virtual 3D environmentof communicationand interactionVIRTUAL INFLUENCERS:artificial charactersthat act like real-lifeinfluencers and can beused as new-generationcommunication channelsWEB3:a new iteration of theInternet, based onblockchain and furtherdecentralization Technology shapes the methods and channelsthrough which innovations are delivered toand experienced by the end-user. Technologyprovides our societies with the opportunity todiscover effective and often ‘disruptive’ waysto perform both mundane and complex tasks.In the context of government services, tech-nology has the power to enhance and improvethe channels through which essential publicservices are delivered to the citizenry as wellas to improve the agility of government indifferent situations. Furthermore, it providesgovernments across geographies a meansto improve their resource efficiency throughoptimal usage of critical resources (such astime, money or human effort).It is important to understand that techno-logy is constantly evolving, with new trendsproviding new opportunities for governmentsand their citizens. Whilst some technologicaltrends have a better use-case for govern-ment services than others, it is