标志性奢侈品购物目的地2025

About the AuthorsSilvia Coleman is the VP Market Intelligence and Strategic Growth at CXG. She is a former investmentbankerandfinancialanalystwithdeepexpertiseintheluxuryspace,havingcoveredboththepubliclux-urysectorandadvisedbrandsonstrategicandbusinessdevelopmentissuesintheprivateluxurysector.Prior to joining CXG, she worked for PricewaterhouseCoopers Securities, Shattuck Hammond Part-ners and Threadstone Partners. She has lived and worked in Europe, South Africa and the US andbrings a truly global perspective to her work. She holds a BComm (Hons) in Finance from the Univer-sity of Natal, South Africa, a Diploma in Fashion Design from Parsons School of Design, and a Mastersin Management (ALM) from Harvard University.Silvia ColemanAs a VP at CXG’s Data Science practice, Pieter manages three core departmental teams that overseequestionnaire configuration, data engineering, and insights. The integral role of these teams is tomanage all the aggregated CXE data, gathered from evaluations, to then create reports for clientfacing teams within the Insights department for benchmarking purposes. Before joining CXG, Pieterheld data and analytic team management positions.Pieter HonigTianning Zhang is a CX Senior Manager leading the design, implementation, and evolution ofcore customer experience (CX) solutions. She works closely with luxury and premium brands togenerate actionable Voice of Customer (VoC) insights and drive experience transformation acrosskey touchpoints. Prior to joining CXG, Tianning gained extensive experience in CX strategy andinnovation, working across multiple industries in both Asia and Europe. Her cross-cultural perspectiveand strategic expertise enable her to deliver meaningful impact in global customer experienceprograms.Tianning ZhangAs EVP of Measurement, Clément Barthelemy leads CXG’s global measurement practice, where heis responsible for designing compelling Voice of Customer programs for some of the world’s leadingluxury retailers. Prior to this role, he managed the European market for Albatross CX and played a keyrole in establishing its Americas subsidiary. Clément began his career in China, working with the Eu-ropean Union and contributing to the Beijing Olympics. He also lectures at several renowned schoolsand universities, including ESSEC, INSEEC, and Sotheby’s.Clement Barthelemy Introduction and Executive Summary021Research Methodology & Framework062Strategic Recommendations306Conclusion337Industry Trends and Takeaways27515A Regional Deep Dive Analysis409An In-Depth Analysis of Global Rankings3 Introduction andExecutive Summary 1. Introduction and Executive SummaryThe luxury retail landscape continues to evolverapidly in 2025, shaped by changing consumerexpectations, regional economic dynamics, andthe aftermath of global disruptions. This periodoftransformation has witnessed significantconsolidationamongtraditionalWesterndepartmentstores.Simultaneously,we areseeing the emergence of innovative experientialretailconcepts,from Printemps’“destinationwithin a destination” model in Paris and morerecently in New York, to SKP’s hybrid digital-physical spaces in Beijing.These CXG benchmark results emerge against abackdrop of profound transformation in luxuryretail structures globally. Traditional departmentstores, once the unchallenged temples of luxuryconsumption,haveundergonesignificantconsolidation and transformation. The landmark2024 merger between Neiman Marcus Group andSaks Fifth Avenue parent company HBC createdNorth America’s largest luxury retail entity whileresulting in the closure of 15 underperforminglocations.Similarly,severalEuropeandepartment stores have seen ownership changesandconcentration:Thailand’s Central Groupstrategic M&A approach of acquiring Germany’sKaDeWe, Swiss luxury department store Globus,Italy’s Rinascente and British department storeSelfridges, represent an increase in the deliveryof consistent management approaches to theseheritage institutions.Thisconsolidation has occurred alongsidethe emergence of reimagined retail concepts.Traditionalincreasinglygiving way to open-air luxurycenterslike Miami’s Design District andmixed-use developments like Hudson Yards inNew York, which integrate retail with dining,entertainment,office space,and residentialcomponents. In Asia, new hybrid concepts blendtraditionalretail with museum-like productdisplays, digital experiences, and education—seen most prominently in SKP Beijing’s “retailtheater” approach and Shinsegae’s departmentstore reimagining in Seoul.Themost successful luxury destinations inthis 2025 edition share certain characteristicsregardless of format and deeply lean into theidea that the future of retail is hybrid: seamlessintegration of digital and physical experiences,dedication to creating a distinctive and culturallyresonant “sense of place”, and a commitmenttoexceptional service fundamentals.Thetopperformers demonstrate that neithertraditional department stores nor conventionalshopping malls are inheren