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Gartner Research Scalable BusinessOperations forTech CEOsPrimer for 2024 Mark Petty31 January 2024 Scalable Business Operations for Tech CEOsPrimer for 2024 Published 31 January 2024 - ID G00802716 - 6 min read By Analyst(s): Mark Petty Initiatives:Scalable Business Operations for Tech CEOs Tech CEOs must lead a resilient organization for sustained growth.Maximizing productivity requires effective processes, data-drivendecisions with the right KPIs, accurate forecasting, and nurturing aculture that attracts, retains and gets the best from top talent. Scope To achieve scalable business operations, it is crucial to focus on practices and strategiesthat help effectively attract and retain talent, manage operations, predict finances andmeasure KPIs. Topics in this initiative include: Budgets, Forecasts and KPIs:Set budgets, forecast, benchmark and manage burnrates to ensure profit and revenue growth.■Organization Design and Alignment:Design and adapt the operating model andleadership and organizational structure for peak performance.■Talent and Culture:Recruit, attract, develop and retain talent while shaping awinning culture for scale.■ Some content may not be available as part of your current Gartner subscription. Contactan account executive if you wish to discuss expanding your access to Gartner content. Analysis Figure 1. Scalable Business Operations for Tech CEOs Overview Scaling business operations to sustain growth and profitability is a daunting challenge forany company — especially in today’s uncertain environment. Going into 2024, with tightcapital, slow buying decisions and a swiftly changing technology landscape, it has neverbeen more crucial to apply the fundamentals of high-performance business. This initiative addresses the key themes of organizational growth: structure, delegation,financial planning, communication, talent acquisition, leadership development andperformance measurement. Gartner’s tools and research help tech CEOs answer the following questions: How do we design an organization that will become a magnet for top talent and willscale as fast as our ambition?■What financial strategies are necessary for accurately forecasting and achievinggrowth, and budgeting operations or R&D?■How can we communicate more effectively, not just to prevent breakdowns, but toinspire our people?■How do I build the right leadership team and become a more effective delegator?■Which key performance indicators (KPIs) are critical to guide our scalingorganization?■How can we ensure that our strategy is matched by operational effectiveness todrive sustainable growth without overwhelming our people and infrastructure?■ Topics Gartner’s scalable business operations for tech CEOs covers the insights needed forbuilding and operating resilient organizations that are ready to scale. Our research in this area addresses the following topics: Budgets, Forecasts and KPIs A data-driven approach defines most top-performing tech CEOs. Keeping a close watch onKPIs is essential for building a resilient operating model. Regularly benchmarkingfinancial and operational metrics against peers helps identify underperformance, guidingactions to boost growth and profit margins. Maintaining control of cash is a criticalchallenge, so implementing robust cost/cash-flow management processes from theoutset is essential. This ensures company resources adapt to maintain a competitive edgeand hit financial goals. Questions Your Peers Are Asking How do we accurately forecast revenue and profit growth?■How do we allocate expenditure and manage cash flow effectively?■Which KPIs should we track to monitor and improve the performance of ourbusiness?■ Recommended Content Some recommended content may not be available as part of your current Gartner subscription. ■4 KPI Categories Tech CEOs Should Monitor and Include in a BusinessPerformanceScorecardTech CEOs: Use Real-Time KPI Performance Dashboards for Your Business■■Tech CEOs: Get Sales Growth Targets Right — Follow the ‘Rule of Thirds’Lead Through Uncertainty: Offset Inflation and Economic Shock With 4 Tech CEOActions■ Planned Research Guidance on how to budget as a maturing company■Hierarchy of metrics for customer success■Hierarchy of metrics for sales■Guidance on month-to-month sales forecasts and pipeline management■Which benchmarks software and services companies should track■ Organization Design and Alignment As a tech company grows, it may become challenging to maintain effectivecommunication between different teams and functions without proper organizationaldesign and alignment. This leads to misunderstandings, miscommunications,misalignment and a lack of collaboration — in short, silos emerge, and the companyslows down. A lack of focus or clear direction can prevent a tech company from optimallyallocating resources or lead to inefficient processes that slow operations and reduceproductivity. Questions Your Peers Are Asking What key capabilities, resourc