经合组织公共机构信任驱动因素调查-2024年结果：在复杂的政策环境中建立信任

OECD Survey on Driversof Trust in PublicInstitutions – 2024 ResultsBUILDING TRUST IN A COMPLEX POLICYENVIRONMENT This document, as well as any data and map included herein, are without prejudice to the status of or sovereignty overany territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.Please cite this publication as:OECD (2024),OECD Survey on Drivers of Trust in Public Institutions – 2024 Results: Building Trust in a Complex PolicyEnvironment, OECD Publishing, Paris, https://doi.org/10.1787/9a20554b-en.ISBN 978-92-64-33830-2 (print)ISBN 978-92-64-33920-0 (PDF)ISBN 978-92-64-52641-9 (HTML)ISBN 978-92-64-55901-1 (epub)Photo credits:Cover picture designed by Together.Introduction © Evgeny Starkov/Shutterstock.com.Chapter 1 © Varavin88/Shutterstock.com; © josto/Shutterstock.com; © Ground Picture/Shutterstock.com.Chapter 2 © Nemanja Petronje/Shutterstock.com; © Monkey Business Images/Shutterstock.com.Chapter 3 © AlpakaVideo/Shutterstock.com; © Media_Photos/Shutterstock.com.Chapter 4 © Artist Met and Liked Co/Shutterstock.com; © Alexandros Michailidis/Shutterstock.com.Chapter 5 © Microgen/Shutterstock.com; © 13_Phunkod/Shutterstock.com.Annex © Leonid Andronov/Shutterstock.com.Corrigenda to OECD publications may be found at: https://www.oecd.org/en/publications/support/corrigenda.html.© OECD 2024Attribution 4.0 International (CC BY 4.0)This work is made available under the Creative Commons Attribution 4.0 International licence. By using this work, you accept to be bound by the terms of this licence(https://creativecommons.org/licenses/by/4.0/).Attribution– you must cite the work.Translations– you must cite the original work, identify changes to the original and add the following text:In the event of any discrepancy between the original work and thetranslation, only the text of original work should be considered valid.Adaptations– you must cite the original work and add the following text:This is an adaptation of an original work by the OECD. The opinions expressed and arguments employed inthis adaptation should not be reported as representing the official views of the OECD or of its Member countries.Third-party material– the licence does not apply to third-party material in the work. If using such material, you are responsible for obtaining permission from the third party and forany claims of infringement.You must not use the OECD logo, visual identity or cover image without express permission or suggest the OECD endorses your use of the work.Any dispute arising under this licence shall be settled by arbitration in accordance with the Permanent Court of Arbitration (PCA) Arbitration Rules 2012. The seat of arbitration shallbe Paris (France). The number of arbitrators shall be one. OECD SURVEY ON DRIVERS OF TRUST IN PUBLIC INSTITUTIONS-2024 RESULTS © OECD 2024ForewordThis report provides a comprehensive perspectiveof what drives trust in public institutions in 2023 byasking people in 30 OECD countries about theirexperiencewith,and expectations of publicinstitutions at all levels of government. The OECDSurvey on Drivers of Trust in Public Institutions(Trust Survey), which provides the original data forthis report, was implemented in 30 OECD countriesinOctober and November 2023,following theinaugural 2021 wave that included 22 OECDcountries. The questions in the survey build on theOECD Framework onDrivers of Trust in PublicInstitutions, developed over the past decade by thePublicGovernance Committee.The 2023 TrustSurvey asked the same set ofquestions as in 2021,allowing for comparisons in the evolution of resultsover time. A few new questions were introduced,allowing for a deeper understanding of the results.The Trust Survey serves as a foundation for theOECD’s Reinforcing Democracy Initiative. Launched at the 2022 OECD Global Forum and Ministerial on“Building Trust and Reinforcing Democracy”, theReinforcingDemocracyInitiativeprovidesevidence-based guidance and good internationalpractices to help countries reinforce democraticvalues and institutions.The countries which opt in to participate in theTrustSurvey do so with the aim of betterunderstandingpeople’s expectations of theirdemocracies and identifying ways in which they candeliver better for people through improved publicgovernance. The OECD Secretariat has benefittedfromstrongengagementfromthePublicGovernance Committee and Trust Survey AdvisoryGroup throughout this work.This report was approved and declassified by thePublic Governance Committee on 4June2024 andprepared for publication by the Secretariat. OECD SURVEY ON DRIVERS OF TRUST IN PUBLIC INSTITUTIONS-2024 RESULTS © OECD 2024AcknowledgementsThis report is the work of the OECD Directorate forPublic Governance, under the overall leadership ofElsaPilichowski,Director.The publication wasprepared by the OECD Governance Indicators andPerformanceDivision,under the direction ofMonicaBrezzi,Head of the Division,and co-ordinated by Sarah Kups.