Twilio Inc-A 2024年度报告

FINANCIALHIGHLIGHTS FOR 2024 Generated$4.46 billionin revenue. 9% organicrevenue growth year-over-year.1 AchievedGAAP operating profitabilityfor the first time in Q4’24. Increased annual free cash flow by nearly$1 billion since 2022.1 Reduced our outstanding shares by16%. Completed$3 billionshare repurchase authorization,repurchasing over$2.3 billionin 2024 alone. LEADING BRANDSPOWERED BY TWILIO 1.Organic revenue growth and free cash flow are non-GAAP financial measures.See Appendix D of our Proxy Statement for non-GAAP definitions and reconciliations. In the past, we had to access the Internet throughsearch browsers and applications. Now, the newmedium for accessing the internet is agenticand increasingly, conversational AI - the mostnatural, human way of sharing information. Andas agentic AI gains traction, we’re utilizing thecommunications channels we’re known for, pluscontextual customer data to help businessescreate personalized digital interactions to increasetheir revenue, decrease their cost and improve theoverall consumer experience. Shareholders, customers,partners, and Twilions: Twilio has always been acompany of and for builders,driven by innovators who turnideas into reality. Our essential value is to give ourcustomers the freedom to buildinnovative, digital engagementexperiences that create tighter,more valuable connectionsbetween our customers andtheir consumers. 2024 was a transformative year for Twilio. Werebuilt the foundation of the company, acceleratedour innovation engine with focused bets informedby what our customers want, and embeddedfinancial discipline and operational rigor as coreprinciples with which we run the business. Today,we’re a stronger and more resilient company. Andour 2024 results are a testament to the progresswe’ve made. We reaccelerated revenue growthto double digits, delivered our first-ever quarterof GAAP operating profitability, and continuedto generate meaningful levels of free cash flow,while reducing our stock based compensationand outstanding share count. With a strongerbalance sheet, focused strategy and ambitioustargets of 21-22% non-GAAP operating marginsfor 20271and $3B+ in cumulative free cash flowfrom 2025 through 2027,1we are demonstratingour commitment to unlock more value for ourcustomers and our shareholders. Since we were founded in 2008, we’veempowered businesses all over the worldto innovate through every major technologyand business model transition, starting withthe advent of mobile when we embeddeddigital communications into mobile apps. Thegig economy later relied on us for distributedservices. Companies during the pandemic lookedto Twilio to power their digital communicationsstrategies as they were forced to transformovernight. And today, as AI drives another majorinflection point across industries, we’re onceagain at the center of the technology value chain,helping our hundreds of thousands of activecustomer accounts capitalize on the profoundshifts in the age of AI. Our success means thatwe can continue to power innovation and growthfor the businesses that rely on us, even throughimmense change in the world around us. Wearing Our Customers Shoes Customers fuel us and we build for them. We are proud to serve over 325,0001customers and morethan 10 million developers2from a wide variety of industries, all over the world, who trust us with theirmost critical communications and data workloads. We relentlessly innovate on their behalf, combiningcommunications, contextual data, and AI to yield increasingly more return on investment for them. Our customers represent 84% of the Fortune 500 and 54% of the Global 2000.2Our ecosystem alsoincludes over 3,000 partners including Independent Software Vendors (ISVs) such as Zendesk, Klaviyo,Braze, Postscript, and Insider; technology partners such as Microsoft, AWS, and Google Cloud; andsystems integrators like Accenture and Deloitte.2 Many of the world’s leading brands rely on Twilio todrive better interactions and more value for their consumers, including: •Best Buyadopted Twilio’s Flex platform topower its Virtual Store, incorporating chat andvideo to bring capabilities like interacting withdirect sales associates and seeing products inaction, to the digital experience. •Odontoprev,a leader in the dental insurancesector in Latin America, implemented Twilio’sWhatsApp solution to improve its omnichannelcustomer experience, and has seen a 44%reduction time in handling complaints, inaddition to a 5% improvement in beneficiarysatisfaction. •CLEAR, the secure identity platform, uses TwilioVerify and Lookup APIs in their comprehensiveidentity solution to help create frictionlessexperiences for customers while maintainingthe highest standards of security and privacy. •OpenAIlaunched calls and WhatsAppmessaging through their Twilio-powerednumber, 1-800-ChatGPT, and has seenincredible volume since launch. •ING, the multinational banking andfinancial services corporation, uses Twilio’svoice, ch