好事达保险 2024年度报告

ProxyStatement Notice of 2025 Annual Meeting and Proxy Statement, and 2024 Annual Report. Allstate exists to serve customers, create opportunity for our team, generate attractivereturns for investors, improve communities and make a difference in the world. Our SharedPurpose As the good hands... We empowercustomers withprotection to help them achievetheir hopes and dreams. We provideaffordable, simpleand connected protectionsolutions. We createopportunity forour team, economic value forour shareholders and improvecommunities. Letter from Chair, President & CEO Fellow Shareholders, Allstate had an outstanding 2024, serving policyholders, advancing the TransformativeGrowth strategy and generating excellent returns. By creating the future instead of reactingto trends, we will continue a legacy of serving customers, generating returns forshareholders, providing opportunity for our team and improving communities. Excellent Results We successfully executed the auto insurance profitability improvement plan in 2024, but continue to be impacted bythe negative effect of higher prices on policies in force. We had strong profitability and policy growth in homeownersinsurance, protection plans and most other businesses. •Revenues reached a record $64.1 billion in 2024, 12.3% above the prior year. •Policies in force reached 208 million, 7.2% above 2023. •Auto insurance policies in force, however, declined by 1.4% in 2024, reflecting the continued impact of raisingaverage rates by 39.2% over the last three years.•Homeowners insurance policies in force increased 2.4% as our industry-leading capabilities continue todifferentiate Allstate in the marketplace.•Protection Plans embedded protection grew by 10% to 160 million items in force. •Net Income was $4.6 billion and Adjusted Net Income* was $4.9 billion, leading to an exceptional return on equityof 25.8%. •Net investment income rose by $614 million, a 24.8% increase from 2023 as decisions to extend fixed incomeduration and higher interest rates increased interest income. •Shareholder total return was 40.6% in 2024, reflecting strong operating and financial returns. Excellent operatingresults and the planned divestiture of the Health and Benefits businesses supported an increase in the quarterlydividend to $1.00 per share for the first quarter of 2025 and initiation of a $1.5 billion share repurchase program.Maintaining this success will require focusing on profitability given a potential increase in costs from U.S.automotive tariffs, and strong execution of our growth strategy. Growth Strategy Allstate’s strategy is to increase market share in personal property-liabilityinsurance and expand protection provided to consumers. The Transformative Growth strategy to build a low-costproperty-liabilitybusiness has made significant progress since being initiated five yearsago. The strategy has five components: •Increase customer value– Costs have been reduced, enabling us tooffer lower prices without impacting shareholder returns. The expenseratio was lowered from 24.1% to 21.7% between 2019 and 2024. NewAffordable, Simple and Connected auto and home insurance productshave been launched and will be available to most of the countrythis year. Customer experience is ultimately individual interactions and in 2024,numerous initiatives combined to improve 25 million experiences.This year the S.A.V.E. (Show Allstate customers Value Every day)program is designed to improve another 25 million interactions, ofwhich 10 million are working with auto and home insurancecustomers to reduce their premiums by more than 5%. •Expand customer access– Availability has been significantly expandedwith property-liability new business production at record levels andalmost evenly split between Allstate agents, independent agents anddirect sales. A significant contributor was the 2021 acquisition ofNational General, which has been outstanding from a strategic,operational and financial perspective. •Enhance customer acquisition– Sophisticated analytics, increased spending and exceptional creativity iscreating “Mayhem” for competitors as brand consideration improved while increasing new business. •Deploy new technology ecosystem– We are living into a “technology-driven strategy” rather than a strategy thatis “supported by technology.” This is much more than just new software, which we have built and works! It requiresincreasing our engineering talent combined with cross functional operating teams to redesign business processes.Large language models are also being used to improve customer satisfaction, such as improving emailcommunications and providing insights to support better decision-making. •Organizational transformation– Our culture is evolving for continued innovation and growth. Reducing hierarchy,eliminating silos and increasing risk acceptance are integral to success. The Protection Services businesses had strong growth and profitability last year. •Protection Plansconti