2024 Infrastructure Lifecycle Management Report

With Technology Solutions that advanceintelligent, software-defined infrastructureand modernized hardware Introduction Great modern enterprises are theirtechnology. It gives them the capabilitiesthey need to operate, innovate andtransform in the way their businessdemands quickly and effectively, nowand in the future. Without this strategicapproach to technology, enterprisescannot seize new opportunities to getcloser to customers and move aheadof the competition. Digital transformationis fundamental to this. The software market is thriving. Businesses arepurchasing software as they embrace digitaltransformation but they struggle to manage licenses,especially as new software is introduced at anever-increasing rate. So even with their desire for moreflexibility, adaptability and optimization, there’s a lackof willingness to move everything into software-definedinfrastructures all at once, with massive investmentrequired in existing infrastructure. Instead, this digitalshift is being realized by evolving hardware and innovatingmore software-defined capabilities simultaneously. As a result, it is critical for enterprises to takea blended approach with technology and services,bonding the power of software and hardware toadapt and power into the future, whatever it holds. Your technologytransformation partner We’re here to provide you with a new kind of intelligentinfrastructure for better business outcomes realized throughyour technology. It’s about building your business for businesschange: continually evolving for the future, adapting tothe challenges you face, empowering your people with thetechnology they need to really make a difference. We provide you with the intelligentinfrastructure that helps you realize thefull power and breadth of your technologyacross the stack. The capabilities you canaccess cover network and connectivity,private 5G, cybersecurity, hybrid working,voice and collaboration, and domain-specific process consulting. And withour full suite of lifecycle services fromtechnical, support and managed services,delivered as a single digital experience,you can be sure of a robust foundation foryour business to continually modernizeand innovate across both your technologyand business environments. We also use in-country teams ofengineers and consultants, with in-depthindustry and technology expertise from allover the world, so the service you receivereflects global best practice while alwaysaligning with regional requirements andregulations. As global as possible, as localas necessary. Delivering better businessoutcomes by transformingyour technology Our Technology Solutions enable digital modernization andthe change that is needed to drive your business forward.Our end-to-end approach that considers technology,operations and consumption delivers tangible businessoutcomes, maximizing success with one exceptionaldigital experience for your customers and your people. Through our lifecycle services, including managed services,you have easy access to real-time data and insights acrosseverything your business does. This provides pre-emptiveand predictive clarity of how new and existing platforms,software and technology are being adopted and used.As a result, you can ensure your technological backboneremains robust and appropriate to the needs of everyoneworking in your organization. Of course, this has a positive effect on optimizing cost andperformance of your technology investments. Our expertswill help you continually find optimizations across yourecosystem, removing gaps, siloes and therefore businesslag. This further supports service health and availabilityfor improved financial and operational efficiency. In addition, this approach helps your business lean furtherinto the digital, hybrid world while becoming more secureand resilient. Everything your business does is galvanizedby risk-mitigated technology infrastructure and operations. Deliveringbetter businessoutcomes bytransformingyour technology Delivering long-term competitiveedge across the wider business. Crucially, we are building an environment that supportscontinuous, connected and consistent CX and EXimprovement. The focus here is on cutting out extra steps andunnecessary complication while improving usability throughnext-generation AI, VR and AR. Each technology you deploywill make service delivery simpler and easier with a single,seamless point of engagement for all users, no matter whichchannel they use. We also recognize the importance of achievingsustainability goals and will provide improved insight intoenergy usage across your estate. This proactive adoptionof ‘green IT’, including real-time reporting on energyconsumption, makes your business more effective,efficient and less wasteful of resources and energy. Ultimately, with us as your strategic business partner,we’ll help you develop a future-ready approach thatincreases speed, agility and innovation across yourbusiness. With our advanced technology expertise,yo