Capgemini's Payments Top Trends 2023 report highlights 10 key trends shaping the payments industry. The first trend is the growing popularity of B2B Buy Now/Pay Later (BNPL) solutions in the post-pandemic economy. The second trend is the use of customer data and insights by embedded finance providers to create new use cases. The third trend is the global adoption of ISO 20022, which opens up opportunities for data monetization. The fourth trend is the increasing focus on central bank digital currencies (CBDCs). The fifth trend is the use of composable architecture to create competitive advantages. The sixth trend is the development of real-time cross-border payment rails to boost regional trade. The seventh trend is the adoption of an end-to-end ecosystem approach for payment hub modernization. The eighth trend is the focus on revamping small and medium-sized business (SMB) payments through innovation and ecosystem partnerships. The ninth trend is the use of tokenization for scalable and secure card payments infrastructure. The tenth and final trend is the increasing focus on eco-friendly cards, digital payments, and cloud-based payment hubs to boost sustainability.
