This brief highlights the importance of measuring people's satisfaction with public services as a reflection of the health of governance systems and the social contract between people and the state. It focuses on SDG indicator 16.6.2, which measures satisfaction with health care, education, and government services. The brief explains why this indicator is important, its methodology, and provides examples of how data is already being collected worldwide. Governments can use this data to shape public sector policies and improve service delivery in a transparent and accountable manner. Social movements are calling for improved government performance in delivering quality services to their populations, and measuring satisfaction with public services can help address this demand.
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