“云智一体”技术与应用解析系列白皮书：智能对话篇

目 录CONTENTSCONTENTS 一、云智一体，促进数字化转型与智能化升级一步到位...............................02 1.1 产业智能化，数字经济发展新阶段........................................................................................................031.2 百度智能云战略...................................................................................................................................031.3 云智一体的百度智能云架构2.0，加速产业智能化.................................................................................03 二、UNIT 7.0，助力企业应用全面迈入“智能对话+”时代........................05 2.1 对话式AI成为企业智能化升级的首选批产品..........................................................................................06 2.2 顺势而为，UNIT 7.0全新发布..............................................................................................................072.2.1 跨模态对话引擎.................................................................................................................082.2.2 知识引擎...........................................................................................................................112.2.3 洞察引擎...........................................................................................................................13 三、UNIT 7.0背后的核心技术...............................................................15 3.1 自然语言处理.......................................................................................................................................163.1.1 百度PLATO-XL对话大模型.........................................................................................163.2 智能语音技术.......................................................................................................................................183.2.1 智能语音技术的挑战....................................................................................................183.2.2 SMLTA 2 语音识别模型..............................................................................................193.2.3 方言大一统模型..........................................................................................................20 四、智能对话场景化产品与方案.............................................................21 4.1 企业对客服务的演变趋势......................................................................................................................224.2 三大产品应用.......................................................................................................................................234.2.1 智能视频客服....................................................................................................................234.2.2 智能培训...........................................................................................................................244.2.3 智能客服一体机.................................................................................................................25 4.3.1 全渠道智能客服.........................................................................................................................254.3.2 数字理专...................................................................................................................................274.3.3 电力调度机器人.........................................................................................................................284.3.4 客户之声VoC............................................................................................................................294.3.5 智能公众服务热线.....................................................................................................................30 五、百度智能对话的成功实践................................................................31 5.1 “智能对话+金融”场景........................................................................................................................325.1.1 浦发与百度的智能金融创新硕果.........................................................................................32 5.2 “智能对话+运营商”场景.....................................................................................................................345.2.1 业务痛点..........................................................................................................................355.2.2 解决方案与效果................................................................................................................355.3 “智能对话+能源”场景........................................................................................................................365.3.1 业务痛点..........................................................................................................................375.3.2 解决方案与效果................................................................................................................375.3.3 合作模式推广....................................................................................................................39 六、共生共赢的智能对话生态体系..........................................................40 6.1 生态伙伴优选供应商——合力亿捷........................................................................................................42 七、更多行业案例参考....................................................................